Wear It With Confidence
ORDERS & RETURNS
At Narathip Collection, we want every part of your experience to be smooth and stress-free — from the moment you place your order to the moment it arrives at your door. This page covers everything you need to know about placing an order, tracking your shipment, and our returns process. If you ever need help along the way, our team is always here for you.
Last updated: June 2026
How Ordering Works
PLACING AN ORDER
When you place an order with Narathip Collection, you will receive an order confirmation email within a few minutes. This confirms we have received your order and payment.
Once your order has been processed and dispatched, you will receive a second email with your tracking details. You can also monitor your order status at any time through your account dashboard.
If you need to make changes to an order — such as updating your delivery address — please contact us as soon as possible. We cannot make changes once an order has been dispatched.
How returns Works
We've Got You Covered
At Narathip Collection, your satisfaction is our priority. Every piece is crafted with care, and we want you to feel confident in every purchase you make with us.
If for any reason you are not completely satisfied, we are here to help. Our returns process is straightforward and designed to make things as easy as possible for you.
Simply contact our team within 14 days of receiving your order and we will take care of the rest.
RETURNS
Our 14-Day Return Policy
We want you to love your Narathip Collection piece. If for any reason you are not completely satisfied, we accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn and in original condition
- In their original packaging
- With all tags still attached
Returns that do not meet these conditions will not be accepted and will be sent back to you.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Sale or discounted items — all sale purchases are final
- Custom or personalised pieces — items made to order or engraved cannot be returned unless they arrive faulty or damaged
HOW TO RETURN AN ITEM
- Contact us within 14 days of receiving your order at [your contact email] with your order number and reason for return
- Wait for confirmation — our team will review your request and respond within 2 business days
- Send your item back using a trackable shipping method once your return is approved
- Receive your refund — once we receive and inspect the item, your refund will be issued to your original payment method within 5–10 business days
How returns Works
We've Got You Covered
At Narathip Collection, your satisfaction is our priority. Every piece is crafted with care, and we want you to feel confident in every purchase you make with us.
If for any reason you are not completely satisfied, we are here to help. Our returns process is straightforward and designed to make things as easy as possible for you.
Simply contact our team within 14 days of receiving your order and we will take care of the rest.
RETURN SHIPPING COSTS
- Faulty, damaged, or incorrect items — Narathip Collection will cover the cost of return shipping in full
- Change of mind returns — return shipping costs are the responsibility of the customer
We recommend using a tracked service for your return. Narathip Collection is not responsible for items lost in transit on the way back to us.
REFUNDS
Approved refunds are returned to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
You will receive an email confirmation once your refund has been processed.
FAULTY OR DAMAGED ITEMS
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the damage or fault
We will arrange a replacement or full refund at no cost to you, including return shipping.
STILL HAVE QUESTIONS?
Our team is happy to help. Reach out to us via the Contact page and we will get back to you within 1–2 business days.
NEED HELP WITH YOUR ORDER?
Here to Help, Every Step of the Way
If your order appears delayed or hasn't arrived within the expected timeframe, please check your tracking link via your account dashboard or confirmation email first. During peak seasons, we ask that you allow a few extra days. If your package still appears to be lost or your tracking status is unclear, contact our team and we will resolve it promptly. Your satisfaction is our priority.