PRIVACY POLICY

 

When you interact with Narathip Collection, we may collect the following personal information:

• Name — to personalise your order and communications
• Email address — to send order confirmations, tracking updates, and promotional emails
• Delivery address — to fulfil and ship your order
• Payment details — processed securely through our payment provider; we do not store your full card details on our servers

We collect this information when you place an order, create an account, sign up to our newsletter, or contact our customer service team.

We use your personal information to:

• Process and fulfil your orders
• Send order confirmation and shipping notifications
• Provide customer support
• Send promotional emails and newsletters (with your consent)
• Improve our website and shopping experience
• Comply with legal obligations

We will never sell your personal information to third parties.

If for any reason you are not completely satisfied, we are here to help. Our returns process is straightforward and designed to make things as easy as possible for you.

Simply contact our team within 14 days of receiving your order and we will take care of the rest.

MARKETING COMMUNICATIONS

If you have opted in to receive marketing emails, we may send you updates about new collections, promotions, and exclusive offers. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email, or by contacting us directly.

Unsubscribing from marketing emails will not affect your receipt of order-related communications.

SHARING YOUR INFORMATION

We only share your personal information with trusted third parties where necessary to operate our business. This includes:

• Payment processors — to securely handle your transactions
• Shipping and fulfillment partners — to deliver your order
• Marketing platforms — to manage email communications

All third-party partners are contractually required to handle your data securely and in compliance with applicable privacy laws. They are not permitted to use your data for their own purposes.

DATA SECURITY

We take the security of your personal information seriously. Our website uses industry-standard encryption (SSL) to protect your data during transmission. Access to your personal information is restricted to authorised personnel only.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised access.

At Narathip Collection, your satisfaction is our priority. Every piece is crafted with care, and we want you to feel confident in every purchase you make with us.

If for any reason you are not completely satisfied, we are here to help. Our returns process is straightforward and designed to make things as easy as possible for you.

Simply contact our team within 14 days of receiving your order and we will take care of the rest.

COOKIES & ANALYTICS

Our website may use cookies and analytics tools to understand how visitors interact with our site and to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and monitor site performance.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.

YOUR RIGHTS

As a customer, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [your contact email].

DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements. If you request deletion of your account, we will remove your data within a reasonable timeframe, except where retention is required by law.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.